Terms & Conditions


Distinctiveimage.com.au is the shopping website owned and operated by Distinctive Image Workwear Pty Ltd 7, 31 Brabyn Street, Windsor NSW 2756.


The use of the Distinctive Image website is subject to acceptance of these Terms and Conditions. By visiting DistinctiveImage.com.au, you accept and consent to these Terms and Conditions. If you do not agree to the Terms and Conditions, you must not use or access this website. These Terms and Conditions may change from time to time without notice, and Distinctive Image recommends you check back regularly.

Disclaimer and Liability

Every effort has been made to ensure the information contained on the website is correct, however, Distinctive Image Workwear makes no warranty as to the accuracy or comprehensiveness of any products displayed and/or sold and provides all products on an “as is” basis.

Distinctive Image Workwear is not liable for any losses or damages caused by this website or any website linked to or from this website.


Your privacy is of the utmost importance to us. Our Privacy Policy details how we collect, protect, store and use personal information you provide to us and forms part of our Terms and Conditions.

Pricing and GST

All prices on the website are quoted in Australian Dollars and include GST. Sale prices are based on savings from regular price. Regular prices are based on recommended retail price as set by suppliers and the market.

All prices are subject to change and prices displayed are only valid online at the time shown.

SALE & Clearance Items

Please note any items marked as SALE OR CLEARANCE on our website are final and cannot be returned for a refund or exchange, unless the item received is faulty or incorrect. 

Customer Communications

Distinctive Image Workwear will communicate with you about your order by email and/or phone. By registering or ordering on DistinctiveImage.com.au you grant us the right to add your contact details to our database. Occasionally, we may send you marketing material about offers and new products. If you do not wish to receive such material, you may unsubscribe via the link on the email communication or by contacting our Marketing Team at marketing@distinctiveimage.com.au 

Order Cancellation

Cancellation for orders placed on the website will be subject to a 15% processing fee.

However, once the order is dispatched for delivery you are unable to cancel the order but may return the order as outlined in our Returns & Exchanges Policy.

Distinctive Image reserves the right to cancel your order if we are unable to process payment on the credit card provided or you provide unauthorised payment details; if the personal details you provide are invalid; or if, when required you are not able to provide satisfactory proof of identity.

In addition, Distinctive Image reserves the right to cancel your order if the product has become unavailable or if, for any reason, we believe we cannot successfully complete delivery. Distinctive Image will attempt to notify you before cancelling your order.

Account Suspension and Termination

Distinctive Image reserves the right to suspend or terminate your account at any time without prior notice to you, if you breach these Terms and Conditions. If your account is suspended or terminated, you will not be able to access the Website.

In the event of Account Suspension or Termination and you are waiting delivery of products, Distinctive Image reserves the right to cancel your order. A refund may be issued to the credit card provided during the purchase process.


Please refer to our Shipping Policy.

Acceptance of Goods

On delivery of the order, you agree to inspect the goods for any faults, defects or damage and notify us within 7 days of receiving the goods should there be a fault.


Please refer to our Returns and Exchanges Policy.

Faulty Product

Please refer to our Returns & Exchanges Policy.


It is your responsibility to ensure that the products purchased are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the products will meet your individual requirements.

All warranties offered are the manufacturer’s warranties and not that of Distinctive Image Workwear.


Distinctive Image Workwear may use promotional vouchers or coupons for products on the site. If you have a promotional voucher, that voucher can be used by someone other than you and you can assign your rights to use that voucher. The value and expiry is specified on the voucher. Vouchers may only be redeemed once during checkout at DistinctiveImage.com.au and by clicking “Apply Coupon”.

Vouchers CANNOT be used in conjunction with other promotional vouchers, used on sale items or redeemed for cash. Individual brands may be excluded from voucher promotions.

If you place an order for a product less than the value of the promotional voucher, no refund or residual credit will be returned to you.

Furthermore, if the credit of a promotional voucher is insufficient for the order you wish to make, you may make up the difference through payment.


Your satisfaction is important to us and we welcome your feedback – good and bad. If you have a complaint please let us know via Contact Us. We will try to address your concerns as soon as reasonably possible and will contact you on receipt of any relevant enquiry or complaint.

In rare circumstances, your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you.

Advertising and Links

Distinctive Image Workwear shall endeavour to ensure that any advertising contained on the site shall comply with any relevant regulations published by the Advertising Standards Authority.

The website may contain links to other websites on the Internet that are owned and operated by Distinctive Image Workwear. You acknowledge that we are not responsible for the operation of or content located on or through any such site.


All information, text, material, graphics, software and advertisements on the website are Copyright of Distinctive Image Workwear and its suppliers, unless expressly indicated as otherwise. The website content is protected by Australian and International copyright and trade mark laws.

You must not modify, copy or distribute the website content in any way except as expressly provided for on the website or expressly authorised in writing by Distinctive Image Workwear. You must not frame or embed in another website any of the material appearing on this website without our prior written consent.

You may use the content of this website only for the purpose of shopping or placing an order on this website.